FAQ
April 29, 2020 2023-06-02 15:06FAQ
FAQ
- Payment Methods
- Avidity Health accepts VISA, MasterCard, American Express and Discover.
- Net 30 day invoicing is available to qualifying customers with existing account numbers.
- International orders must be prepaid prior to shipping.
- Orders over $2,000.00 may require prepayment via wire transfer. We will contact you with details if necessary.
- Prices are subject to change.
- Your information is secure.
- Avidity Health will not sell your address or email to other businesses. Your mailing address is used by Avidity Health to send you quarterly product updates. Your email address is used by Avidity Health to send you Tracking Numbers for your orders.
- Avidity Health generally ships ground using a standard delivery service. Most orders ship within 1 to 2 business days and delivery time is approximately 5 to 7 business days. Other shipping options include Priority Mail, International Mail, Next Day, 2-Day and 3-Day services.
- AK and HI have Priority Mail and 2-Day shipping options. FPO and APO addresses will ship Priority Mail.
- International orders will be contacted with shipping options and pricing within 1 to 3 business days. If you do not hear from us within this time period please Contact Us.
- A separate handling fee will apply to those customers using their own shipping account. The charges are as follows:
- $ 00.01 – 100.00 = $2.00
- $ 100.01 – 200.00 = $3.00
- $ 200.01 – 300.00 = $4.00
- $ 300.01 – over = $5.00
- If you have any questions please Contact Customer Service or call 561-313-8162.
- All Avidity Health products are fully guaranteed against defect. Please check your package immediately to be sure your order is correct and items were not damaged. If you receive a damaged product or an incomplete order, CONTACT Avidity Health IMMEDIATELY for prompt action. Damaged or short shipments should be reported within 5 days of receipt. Please keep the box if you are calling about a damaged item.
- Avidity Health guarantees products for 30 days. All product returns must be handled within 30 days. Please note that personal care and other items marked “Non-returnable” cannot be returned.
- Avidity Health offers a 10-day return policy on books, DVDs and other publications. This allows you to review the publication to ensure your satisfaction.
Returned items must be returned in excellent and/or unused condition for full product credit. Use extra caution when packing books to avoid damage. - Avidity Health will reimburse you for your return shipping in the event of a shipping error. For all other instances, customer will pay for return shipping.
**Please note: Law labels and identification labels must remain on all products for credit. Credit cannot be issued for books with markings, stickers or torn pages.
- Avidity Health offers discounts to Health & Fitness Professionals as well as price breaks for larger quantity orders. Prices are subject to change.
- Appropriate sales tax will be charged as applicable for your state.
- We are open for business Monday – Friday, 7:30 AM – 5:00 PM Central Time.
- For assistance with placing online orders or other questions, please send an email to philip@avidity-health.com or call 561-313-8162.
- All of our DVDs are region-free unless otherwise labeled, and should be compatible with any DVD player.